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What is 2-1-1?

2-1-1 is an easy to remember telephone number that connects callers to information about critical health and human services available in their community.

A single access point for every day needs and in times of crisis.  For example, 2-1-1 can offer access to the following types of services:

• Basic Human Needs Resources: food, clothing, shelter, and financial assistance.
• Physical and Mental Health Resources: medical information lines, crisis intervention services, support groups, counseling, drug and alcohol intervention, rehabilitation, health insurance programs, Medicaid and Medicare, maternal health and children’s health insurance programs.
• Employment Support: unemployment benefits, financial assistance, job training, transportation assistance and education programs.
• Support for Older Americans and Persons with Disabilities: home health care, adult day care, congregate meals, respite care, transportation, and homemaker services.
• Support for Children, Youth and Families: Quality childcare, after school programs, family resource centers, summer camps and recreation programs, mentoring, tutoring and protective services.
• Volunteer opportunities and donations.

Part of a growing national network, currently available to approximately 196 million Americans – over 65% of the US population; 212 active 2-1-1 systems covering all or part of 41 states plus Washington, DC and Puerto Rico.

How Does 2-1-1 Work in Louisiana?

2-1-1 statewide coverage is made possible by the partnership between Southwest Louisiana Education and Referral Center Inc.(the nation’s 4th 2-1-1 center in the country) d/b/a- 232-HELP/2-1-1, VIA LINK/2-1-1, Baton Rouge Crisis Intervention Center/2-1-1, The Volunteer Center of Southwest Louisiana/310-INFO/2-1-1, United Way 2-1-1/United Way of Northeast Louisiana, Shreveport SRO, Inc. d/b/a Centerpoint/2-1-1 and the Louisiana Association of United Ways.  Louisiana is one of 18 states that provides 2-1-1 services across the entire state.

• Is the largest comprehensive Information and Referral system in Louisiana, serving 64 parishes
• It is our goal to become staffed 24 hours a day, seven days a week by fall 2007
• Provides multilingual services and information for the hearing impaired
• Provided over 700,000 referrals in 2005 & 2006
• Maintains a computerized database of over 15,000 resources and services statewide
• Works in collaboration with non-profit agencies, faith-based organizations, and government.
• Abides by the standards established by AIRS and is endorsed by United Way of America